I cannot register new users. Is it a limit or an error?

If you tried to register a new user and couldn't, there are only two possible reasons. Follow the guide below to identify who to contact:

1. Check your contract limit

Go to the Settings > Plans and products menu. There you will see how many users are included in your plan.

Scenario A: The limit is reached (commercialiIssue) If all slots are occupied, this is not a technical error, it is a contract rule.

• Solution 1: Delete an inactive user to free up the slot.

• Solution 2: If you need more slots, send an email to your Account Manager at guardioes@logcomex.com requesting a proposal to increase licenses.

2. Limit NOT reached (technical error)

If you verified that you still have available slots (e.g., 3/5 used) and the registration still shows an error, it is a bug or failure.

Who to contact: Technical Support (Via Chat) In this case, it's not necessary to contact your CSM. The technical team needs to intervene:

1. Click on the Chat icon in the bottom right corner.

2. Type "Error registering user".

3. If the AI doesn't solve it, ask to "Talk to human". Send the error screenshot to the analyst.