I am not receiving emails from Logcomex (notifications, password, or reports): how to solve it?

If you configured a notification, requested a new password, or exported a report, but the email did not arrive in your inbox, follow this verification checklist:

1. Check spam and junk folders

Often, email providers (Outlook, Gmail, corporate servers) incorrectly filter automated messages.

• Access your Spam or Junk Email folder.

• Look for senders with the @logcomex.com domain.

2. Firewall/Server Block (Whitelist)

If the email is not in spam, it is likely that your company's server is blocking it before it reaches your inbox. This is common in high-security corporate environments.

Action: ask your I.T. team to add the Logcomex domain to the Whitelist (safe sender list).

• Domain to allow: @logcomex.com

• Common sender: noreply@logcomex.com

3. Check if notification is active

In the specific case of Shipment Notifications, confirm if the rule is still active on the product:

1. Go to the Notifications menu (bell icon).

2. Check the list to see if the notification toggle is on (purple).

3. Confirm that the registered email in the rule is correct (no typos).

If the problem persists after these checks, contact our support team stating which type of email is missing.