My company hired multiple products, but some are missing for me. How can I access them?

If your company hired multiple products (e.g., NCM Intel + LogOS), but you can only see a few of them in the menu, this is usually a User Permission issue.

At Logcomex, the Account Administrator (your company's main user) has full control over who sees what. It is common for new users to be registered with limited access by default.

What to do?

Step 1: Talk to your Manager (Administrator) Before opening a ticket, verify internally who is the Logcomex account admin at your company.

• Ask them to access the Settings > Users area.

• They must locate your profile and check the boxes for the products you need to access.

Step 2: Admin already unlocked it, but it doesn't work? If your permission is already correct in the system and the module still doesn't appear or shows an access error, then it's a case for our technical team:

1. Click on the Chat icon in the bottom corner of the screen.

2. In the conversation with SIA, type "Module permission error".

3. If the AI doesn't solve it, ask to be transferred to a human. Our team will validate if there is any technical block on your registration.