How to create reports, dashboards, and strategic analyses?

To get the most value from our platform, your Account Manager or CSM is your primary point of contact. They are your strategic partner, dedicated to helping you achieve your goals.

1. Contact your Account Manager (Guardião) They are your strategic partner. Contact them to:

• Learn to create custom reports and charts.

• Understand the best way to apply data to your business.

• Receive Market Intelligence tips.

• Request analysis-focused training.

📧 Contact: Send an email to guardioes@logcomex.com requesting a meeting.

2. When to contact Technical Support? The Support team does not conduct usage training but should be contacted immediately if you encounter a platform error, such as:

• A page that does not load or freezes.

• Error messages (red pop-ups).

• Data that seems technically incorrect or missing (bug).

How to contact Support (Chat): For technical issues, resolution is via the platform:

1. Click on the Chat icon in the bottom right corner.

2. SIA will try to identify the error.

3. If the problem persists, ask to "Talk to human". Our technical team will analyze the case.