How to schedule trainings, meetings, or contact Support? (Service Channels)

To ensure agility, Logcomex has dedicated channels depending on the type of request. Identify your scenario below:

We divide service into two pillars: Strategic (CSM) and Technical (Support).

A) Contact the Account Manager (Guardião/CSM) Use this channel for matters requiring scheduling and consulting.

Trainings: Team refresher or new user onboarding.
Strategy: Questions on how to extract value from data for your business.
New Products: If you want to see or hire another module (e.g., LogOS).
How to contact: Send an email to guardioes@logcomex.com suggesting 2 time slot options.

B) Contact Technical Support Use this channel for immediate problems, errors, or functionality questions.

Issues: Access errors, slowness, stuck buttons, or system failures.
Quick Questions: "How do I export?", "Where do I click to see X?".
How to contact: Use the Platform Chat (bottom right corner). SIA will screen your request and transfer to a human if necessary.

If your company does not have a contract yet and you wish to know our solutions.

Contact Sales